Cancellation Policy

We understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless and hassle-free shopping experience for our customers. Please read our cancellation policy carefully to understand the procedures and any applicable fees.

1. Order Cancellation 1.1 Cancellation Requests: If you wish to cancel your order, please contact our customer support team as soon as possible. You can reach us . Please include your order number and relevant details in your cancellation request. 1.2 Cancellation Eligibility: Order cancellation requests can only be accommodated if the order has not been shipped or processed. Once the order has been shipped or processed, we are unable to cancel it. 1.3 Cancellation Confirmation: Upon receiving your cancellation request, we will review it and provide you with a cancellation confirmation if eligible. Please note that the cancellation confirmation does not guarantee a refund.
2. Refunds 2.1 Refund Eligibility: If your order is eligible for cancellation and you have received a cancellation confirmation, a refund may be issued. Refunds are subject to the terms and conditions outlined in our Refund Policy. 2.2 Refund Process: Once your cancellation has been confirmed, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase, unless otherwise specified. 2.3 Timeframe: The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider. Please allow for a reasonable processing period.
3. Exceptions and Fees 3.1 Non-Cancellable Items: Some items may be non-cancellable or non-refundable. These items will be clearly indicated on our website or during the checkout process. Please review the product details and any associated terms and conditions before placing your order. 3.2 Cancellation Fees: In certain cases, cancellation fees may apply. These fees are intended to cover any expenses incurred during the processing and preparation of your order. The applicable cancellation fees will be communicated to you during the cancellation process.
4. Changes to the Cancellation Policy We reserve the right to modify or update our cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review the cancellation policy periodically to stay informed about any updates.
5. Contact Us If you have any questions or concerns regarding our cancellation policy, please contact our customer support team. We are here to assist you and provide any necessary clarification.

Note: This cancellation policy is specific to our shoe ecommerce store. For information regarding returns, exchanges, and other related matters, please refer to our Returns and Exchanges policy.